At Aziel Documents Clearing, customer satisfaction is our top priority. If you are not satisfied with our services, you may be eligible for a refund under the following conditions:

1. Refund requests must be submitted within 7 days of the service completion.

2. Refunds will be processed if the service provided does not match the agreed terms or if there is a verifiable error on our part.

3. Refunds are not applicable for delays caused by incorrect or incomplete information provided by the customer.

4. All refunds will be processed within 10-15 business days after approval.

• Customers may cancel their service request within 24 hours of placing the order without incurring a fee.

• Cancellations after 24 hours may incur a cancellation fee of up to 20% of the service fee.

• If the service has already commenced, cancellations will not be allowed.

• To cancel a service request, please contact us at [contact information] with your order details.

• All documents will be delivered securely through trusted courier services or electronically, depending on the customer’s preference.

• Shipment timelines vary depending on the service and location, but most orders are processed within 3-5 business days.

• Customers are responsible for providing accurate shipping details. Aziel Documents Clearing is not liable for delays caused by incorrect addresses.

• Tracking information will be provided for all physical shipments.

• Exchanges are allowed only in cases where incorrect documents are provided due to an error on our part.

• Exchange requests must be submitted within 7 days of receiving the documents.

• Customers must return the original documents in their received condition to qualify for an exchange.

• No exchanges will be granted for customer errors, such as incorrect details provided during the service request.